How the phone assistant works | AIssie

How the phone assistant worksWhat happens when someone rings, and the three things you have to set up.Applies to: Voice plansYour assistant can answer the phone. It uses the same knowledge as the website chat, so anything you have taught it, it can say out loud.Getting there is three things: a number for it to answer on, forwarding your existing number to it, and deciding when it should answer rather than a person.How to do it

Get a phone number under Chat & Voice Settings › Phone Number. It is included in your plan — there is nothing extra to pay.

Forward your existing business number to it. Your customers keep ringing the number they already know. Nothing happens until this is done.

Set your answering hours under Call Handling. This is where you say "ring me first, and let the AI take it if I do not pick up".

Call your own number and check it answers the way you want.

Where this is in your dashboard

Open Phone Number

Open Call Handling

Frequently asked questionsDo I have to give up my existing number?No, and you should not. Keep it and forward it. Your number stays yours, on the same account, and you can stop forwarding at any time.Can it transfer a caller to me?Yes. Set up who it can put people through to under Call Handling, including the hours each team can be reached.Related

forward your calls

answering hours

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