Every unanswered call is a patient who books with the practice down the road. When your front desk is with a patient, on another line, or closed for the day, AIssie answers — booking check-ups, handling reschedules, answering the questions patients always ask, and confirming appointments so fewer chairs sit empty. Think of it as a dental virtual receptionist and answering service in one: it works your practice hours and the ones nobody covers, for a flat monthly fee instead of a per-call charge.
New-patient enquiries are worth thousands in lifetime value, and most ring more than one practice. If your reception is busy or closed, that call goes to voicemail — and the patient books elsewhere. AIssie picks up every call, day or night, so you stay the first practice to respond.
AIssie answers your practice phone in a warm, natural Australian voice. It books and reschedules appointments straight into your calendar, answers questions about services, health-fund and payment options, and routes genuine dental emergencies straight to your team.
Patients browsing your website or Google listing can chat with AIssie to book an appointment, ask about a treatment, or check what your practice charges — with their details captured for your front desk.
From a single-dentist practice to a multi-chair clinic, AIssie handles the inbound side so your team can focus on patients in the chair. Tell it your services, your hours, your health-fund details and your booking rules — and it answers consistently every time.
No-shows are lost revenue you can never recover. AIssie calls or texts patients ahead of their appointment to confirm, reschedules the ones who can’t make it, and frees the slot for someone on your waitlist.
Yes. AIssie checks availability and books, confirms or reschedules appointments directly into your calendar while the patient is still on the line or chatting.
You set the rules. AIssie recognises urgent enquiries, captures the details and transfers genuine emergencies straight to your team or an on-call number.
Yes. AIssie answers the common questions about your services, health-fund arrangements, gaps and payment options using the information you provide.
Yes. AIssie sends automated confirmation and reminder calls or texts before appointments, and reschedules patients who can’t attend — cutting empty chairs.
Yes. You forward your existing practice number to AIssie. Patients call the same number they always have.
A traditional dental phone answering service takes a message and passes it on, usually charging per call. AIssie finishes the job: it checks your live availability, books or reschedules the patient into your calendar, and only escalates when it needs to — on a flat monthly plan, so a busy month costs the same as a quiet one.
For the calls most practices lose — after hours, during lunch, and when reception is already on the line — it is usually better, because it never queues and never goes home. A human virtual receptionist is still the right call for complex or sensitive conversations, which is why AIssie transfers those straight to your team under rules you set.
Yes, and new patients are where it pays for itself. AIssie captures the enquiry, answers the usual first questions about services, health funds and gaps, and books the first appointment before the caller rings the next practice on their list.