Every unanswered call is a patient who books with the practice down the road. When your front desk is with a patient, on another line, or closed for the day, AIssie answers — booking check-ups, handling reschedules, answering the questions patients always ask, and confirming appointments so fewer chairs sit empty. Think of it as a dental virtual receptionist and answering service in one: it works your practice hours and the ones nobody covers, for a flat monthly fee instead of a per-call charge.
New-patient enquiries are worth thousands in lifetime value, and most ring more than one practice. If your reception is busy or closed, that call goes to voicemail — and the patient books elsewhere. AIssie picks up every call, day or night, so you stay the first practice to respond.
AIssie answers your practice phone in a warm, natural Australian voice. It books and reschedules appointments straight into your calendar, answers questions about services, health-fund and payment options, and routes genuine dental emergencies straight to your team.
Patients browsing your website or Google listing can chat with AIssie to book an appointment, ask about a treatment, or check what your practice charges — with their details captured for your front desk.
From a single-dentist practice to a multi-chair clinic, AIssie handles the inbound side so your team can focus on patients in the chair. Tell it your services, your hours, your health-fund details and your booking rules — and it answers consistently every time.
No-shows are lost revenue you can never recover. AIssie calls or texts patients ahead of their appointment to confirm, reschedules the ones who can’t make it, and frees the slot for someone on your waitlist.
Yes. AIssie checks availability and books, confirms or reschedules appointments directly into your calendar while the patient is still on the line or chatting.
You set the rules. AIssie recognises urgent enquiries, captures the details and transfers genuine emergencies straight to your team or an on-call number.
Yes. AIssie answers the common questions about your services, health-fund arrangements, gaps and payment options using the information you provide.
Yes. AIssie sends automated confirmation and reminder calls or texts before appointments, and reschedules patients who can’t attend — cutting empty chairs.
Yes. You forward your existing practice number to AIssie. Patients call the same number they always have.
A traditional dental phone answering service takes a message and passes it on, usually charging per call. AIssie finishes the job: it checks your live availability, books or reschedules the patient into your calendar, and only escalates when it needs to — on a flat monthly plan, so a busy month costs the same as a quiet one.
For the calls most practices lose — after hours, during lunch, and when reception is already on the line — it is usually better, because it never queues and never goes home. A human virtual receptionist is still the right call for complex or sensitive conversations, which is why AIssie transfers those straight to your team under rules you set.
Yes, and new patients are where it pays for itself. AIssie captures the enquiry, answers the usual first questions about services, health funds and gaps, and books the first appointment before the caller rings the next practice on their list.
Yes. AIssie works as a dental answering service for Australian practices — it answers the practice line 24/7 in a natural Australian voice, handles the routine questions about services, health funds and opening hours, captures the patient’s details and books them in. Unlike a traditional answering service it does not just take a message for reception to action later; it completes the booking on the call.
Most dental phone answering services in Australia charge per call or per minute, so the busier your practice gets the larger the invoice. AIssie is a flat monthly fee — voice plans run $99 to $670 per month with no per-call charge and no after-hours loading, which matters because a large share of missed dental calls arrive outside opening hours.
That is exactly what it is. As a dental virtual receptionist AIssie covers the whole front-desk phone job for practices anywhere in Australia — greeting callers in your practice name, answering questions, triaging urgent dental pain to your team, and booking new and existing patients into your live calendar. Your existing number stays the same; you simply divert it, either all the time or only when reception cannot pick up.
Yes. A virtual receptionist for a dental office answers on your practice name, handles the calls your front desk cannot reach — the ones arriving while your receptionist is with a patient, at lunch, or after close — and books straight into your existing calendar rather than taking a message. AIssie answers on the first ring every time, checks whether the caller is a new or existing patient, offers only the appointment types and times you allow, and sends the details to your team by text and email. Urgent pain is escalated to a real person on the rules you set, so a virtual receptionist never stands between a patient in trouble and your clinician.