AIssie is an overflow call answering service that picks up the calls your team can’t take during business hours, when the line is busy or everyone is with a customer. Your staff still answer first. When they’re flat out and the lines are full, AIssie answers the overflow: every extra caller helped at once, no queue, no hold music, no engaged tone.
Monday 8am. Lunchtime rush. Storm season. Sale weekend. Calls spike exactly when your team is busiest, and every engaged tone or unanswered ring is a customer who tries someone else. These aren’t after-hours calls. They land in the middle of the working day, while your receptionist is already on the phone, the front counter is serving someone and the crew is out on site. An engaged tone at 10am sends a ready-to-book customer straight back to the search results, and a hold queue only delays the caller who has already decided to leave. Hiring for the peak means overstaffing the quiet times. Overflow handling solves the peak without the payroll.
Your phones ring as normal and your team answers first. When your lines are full or a call rings out after a few rings, it rolls to AIssie automatically — or point your number at AIssie and choose in the portal which days and times calls should ring a real phone.
Every caller is answered at once — questions answered, details captured, bookings made.
Anything that needs judgement is put through to the people or teams you set up, in the order their phones ring. If nobody picks up, AIssie carries on with the call instead of leaving the caller on a dead line.
Captured enquiries and bookings flow to your team in real time, ready for follow-up — each call as a transcript and a summary, with the details sent by SMS or email.
An overflow call answering service picks up the calls your team can’t — when every line is engaged, nobody is free, or a caller has been ringing out. With AIssie the overflow is answered by an AI receptionist rather than a call centre: it answers every caller at once in natural Australian English, takes the enquiry or books the job, and puts anything urgent through to your team. Divert-on-busy from your existing number is all it takes.
It uses two standard phone settings. Divert on busy sends a call to AIssie when your line is already engaged, and divert on no-answer sends it across when nobody picks up within a few rings. Your number stays the same and your team keeps answering first; AIssie only sees the calls they can’t take. If you’d rather manage it in one place, forward your number to AIssie and set the days and times calls should ring a real phone in the portal.
After-hours answering covers the times you’re closed: nights, weekends and public holidays. Overflow answering covers the calls you miss while you’re open, because the line is busy or everyone is with a customer. Both are the same AIssie on the same voice plan, so many businesses use both — divert on busy and no-answer during the day, then send every call across once the doors close.
There’s no practical limit — every caller is answered simultaneously. Unlike staff or an answering service, capacity never runs out at the peak.
Yes. Divert-on-busy and divert-on-no-answer are standard phone settings — AIssie only sees the calls your team can’t take.
No hold music and no engaged tone. AIssie picks up in under a second, introduces itself honestly and talks with the caller in natural Australian English. It answers questions from your own business information, takes their name, number and the job, and books the appointment into your calendar while they’re still on the line.
Yes. You set up the people or teams a caller can be transferred to and the order their phones ring in, and each team can carry its own hours. AIssie handles the routine calls and routes anything needing judgement to your team, so the humans deal with fewer, higher-value calls. If nobody picks up, it keeps helping rather than dropping the caller, takes the details and flags the call for you.
Every call is transcribed and summarised, with the ones needing you flagged, and the details reach you by SMS or email. Bookings go straight into Google Calendar, Microsoft Calendar or ServiceM8, leads can be pushed into HubSpot, and finished calls can be filed as Gorgias helpdesk tickets with the full transcript.
Any business whose phone is busiest when its people are. Trades feel it on Monday mornings and in storm season, when the crew is on site and the office line is full of leaks, breakdowns and quote requests. Clinics feel it when the phones open in the morning and reception is checking patients in at the same time. Real estate agencies feel it on open-home Saturdays and the day a new listing goes live, when every agent is with a buyer. In each case AIssie takes the extra callers, books the appointment and passes on anything urgent.
Overflow answering is included in every AIssie voice plan: Voice Starter is $99/month with 70 minutes, Voice Pro $250/month with 500 minutes and Voice Business $670/month with 2,000 minutes. Extra minutes are $0.65 each, at the same rate whenever the call happens, and there’s no lock-in contract. If you only divert the calls your team can’t take, the minutes you use are the overflow, not every call you get.
Especially well. There’s no hiring or training for the season — your plan’s minutes flex with overage at $0.65/min, and you can change plans anytime.