| What the caller experiences | The phone is answered straight away by a natural Australian voice that can actually help. | A recorded greeting and a beep. Many callers hang up without leaving a message. |
| Job details captured | Name, contact number, address and what the job is — captured in conversation and sent to you instantly. | Whatever the caller chooses to mumble before the beep — often just a number, sometimes nothing. |
| Bookings | Books the job into Google Calendar, Microsoft Calendar or ServiceM8 while the caller is on the line. | None. You call back, play phone tag, and hope they have not booked elsewhere. |
| After-hours enquiries | Handled like any other call — answered, captured, booked. | A full inbox by Monday morning, with most callers long gone to a competitor. |
| Urgent calls | Recognised and transferred to you, with the details sent by SMS. | Sits in the inbox until you check it. Emergencies do not wait. |
| Multiple callers at once | Every caller answered simultaneously — no engaged tone. | Voicemail can take messages in parallel, but nobody is helped and most do not leave one. |
| Cost | Voice plans from $199/month — typically less than one recovered job. | Free on paper. The cost is every job that hangs up at the beep. |