Your practitioners are in treatment rooms with their hands on patients, and the phone is ringing at reception with somebody who wants an appointment this week. AIssie answers every call, books the right appointment length, and sends the reminders that keep the diary full.
Allied health runs on a full diary, and a missed call is a patient who books with the clinic up the road instead. Reception cannot answer while checking somebody in, and nobody is there after five — which is exactly when people who work all day try to book.
AIssie answers your clinic phone in a warm Australian voice, works out whether the caller is new or returning, books the right appointment length, and asks how they are claiming so reception is not chasing paperwork later.
Patients on your website or Google listing can chat with AIssie to book an appointment, ask what a consultation costs, and check whether they need a referral — with their details captured for reception.
Physio, chiro, podiatry, osteo or a multidisciplinary clinic — AIssie handles the inbound side so your practitioners stay in the room. Tell it your appointment types, your fees and your booking rules, and it answers consistently every time.
An empty thirty-minute slot is revenue you cannot get back. AIssie confirms appointments ahead of time by call, SMS or email, reschedules the patients who cannot make it, and frees the slot for somebody else.
No. AIssie never diagnoses, never suggests exercises and never says how many sessions somebody will need. It books the assessment and leaves the clinical judgement to your practitioners.
Yes. AIssie always asks whether the caller has been to the clinic before, and books the longer initial assessment for a first visit rather than a standard follow-up slot.
It asks how the patient is claiming — privately, on a GP care plan, through workers compensation, or through a motor accident or insurance claim — and tells them a care plan needs a referral from their GP before the appointment, so reception is not chasing it on the day.
No, and it is set up not to. Rebates depend on the fund and the level of cover, so AIssie quotes your fee and says the clinic can process the claim on the spot.
Yes. AIssie sends confirmation and reminder calls or texts before appointments and reschedules patients who cannot attend, which frees the slot instead of losing it.