Your front desk is holding a cat, taking payment and answering the phone at the same time, and the call on hold might be a dog that has eaten something it should not have. AIssie answers every call, books the routine ones, and gets the urgent ones in front of a person straight away.
Pet owners ring in a panic, and a phone that rings out sends them to the next clinic — or to a late-night emergency centre that keeps the client. Meanwhile your nurses are answering routine booking calls between consults. AIssie takes the routine ones off them and makes sure the urgent ones are never the call left on hold.
AIssie answers your clinic phone in a warm Australian voice, books consults, vaccinations and routine procedures, answers the usual questions, and escalates a distressed animal straight to your team.
Owners on your website or Google listing can chat with AIssie to book a consult, ask what a vaccination or a desexing costs, and check your hours — with their details captured for reception.
From a single-vet practice to a multi-room clinic, AIssie handles the inbound side so your nurses can stay with the animals in front of them. Tell it your fees, your hours and your booking rules, and it answers the same way every time.
AIssie is set up to recognise the calls that cannot wait — collapse, trouble breathing, a seizure, a snake bite, poisoning, being hit by a car, a cat that cannot urinate — and to tell the owner to come in now while alerting your team, rather than working through the price list or offering next Tuesday.
You set the rules. AIssie recognises the signs that cannot wait — collapse, breathing trouble, a seizure, poisoning, a snake bite, a cat unable to urinate — takes the details, tells the owner to come straight in, and alerts your team rather than offering the next routine appointment.
No. AIssie never diagnoses and never suggests a treatment or a dose over the phone. It books the consult, or escalates, and leaves the clinical judgement to your vets.
It quotes from your fee schedule and is set up to ask the species, breed and rough weight first, because the price depends on weight. It also makes clear that the quote is confirmed at the pre-op check.
Yes. AIssie checks your live availability and books consults, vaccinations, nail clips and puppy and kitten visits straight into your calendar while the owner is still on the line.
Yes. You forward your existing clinic number to AIssie, either all the time or only when reception cannot pick up.