Decide when the AI answers | AIssie

Decide when the AI answersRing a person first, hand over after hours, and refuse the callers you do not want.Applies to: Voice plansCall Handling is where you say what happens to a call before the assistant gets it. Most businesses want the same thing: ring us during the day, let the AI take it in the evening and at weekends.How to do it

Open Chat & Voice Settings › Call Handling.

Set your timezone first. Everything else on this screen is written against it, and it is also the clock your assistant uses when a caller says "tomorrow morning".

Add a rule for each period — the days, the times, and whether it rings a person or goes to the assistant.

Add the teams the assistant may put callers through to, and the hours each one can be reached. Outside those hours it says so and keeps helping, rather than ringing a phone nobody is next to.

Save, then ring your own line to hear it.

The same screen has caller screening: block specific numbers, and decide whether callers who withhold their number get through. Nobody is told they were blocked and nothing is recorded against them.The Dashboard reports how many calls the assistant answered outside your hours — which is usually the number that pays for the whole thing.Where this is in your dashboard

Open Call Handling

Frequently asked questionsWhat happens if I set no rules at all?The assistant answers every call.Can I have it ring two people before giving up?Yes. A transfer group can hold several numbers and rings them in order, with a ring time you set for each.Related

transfers and messages

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