Plumbing jobs don't wait. Neither do your customers. When someone's got a burst pipe at 9pm or a blocked drain on a Saturday, they call whoever picks up. If that's not you, it's your competitor. AIssie is an AI receptionist and answering service for plumbers — a virtual assistant that's always on, answering calls, taking job details, and booking in work while you're on the tools.
You're under a vanity. You're in a roof cavity. You're driving between jobs. The phone rings — and you can't get to it. That call was probably a new customer. Maybe an emergency callout worth $300–$500. Maybe a renovation job worth $10,000. Gone to the next plumber in Google who picked up. AIssie solves this without you needing to hire a receptionist.
When a customer calls your number and you can't answer, AIssie picks up. It sounds natural, speaks in plain Australian English, and handles the conversation professionally. It takes down the customer's name, address, what the issue is, and how urgent it is — then sends it all to you instantly.
Customers who find you on Google or Facebook can chat with AIssie directly. It answers their questions, collects their details, and qualifies the lead before you even know they exist.
Most customer enquiries come outside business hours — evenings and weekends when a pipe has just burst or a hot water system has died. That's exactly when you can't answer. AIssie covers those hours automatically. You set up once, and it handles the rest. No app to check. No messages to monitor. Job details come straight to your phone the same way a text does.
Plumbing businesses often have outstanding invoices sitting in Xero that nobody follows up. AIssie's voice assistant can call customers with overdue invoices, confirm payment status, and send reminders — without you having to make a single awkward call.
Yes. AIssie answers calls 24/7 — including weekend emergency callouts. It captures the urgency and job details instantly, and can transfer genuine emergencies directly to you.
AIssie answers questions about your services, service area, pricing ranges, and availability. It captures customer details and job descriptions — blocked drains, burst pipes, hot water systems, and more.
Yes. AIssie works alongside your current number. Calls you can't answer are picked up by AIssie — no number change required.
Yes. On Voice Pro and Enterprise plans, AIssie automatically calls customers with overdue invoices in Xero and follows up on outstanding payments — without you having to make an awkward call.
Chat-only plans start at $59/month. Voice plans (which include the chatbot) start at $199/month for 200 call minutes. No lock-in contracts.