Answering every call is only half of it. AIssie lets you say which callers are worth your time, which hours reach a person, and who each caller should be put through to — so the phone interrupts you when it matters and not when it does not.
Keep a list of the numbers you never want to hear from, with a note against each so you remember who they were. They are turned away before your assistant answers, and you can take a number off the list whenever you like.
Choose separately whether callers who hide their number get through, and whether calls from overseas do. Most nuisance traffic arrives one of those two ways, and each is a single switch.
Say which days and times a call should ring a real phone and when it should go to your assistant instead. Outside your hours nothing is missed — the call is answered, the job is taken down and it is waiting for you in the morning.
Set up the people or teams a caller can be transferred to, and the order the phones ring in. If nobody picks up, your assistant carries on with the call rather than dropping the customer into a dead line.
A team can carry the days and times it is reachable. Ask for accounts on a Sunday and your assistant says so and keeps helping, instead of ringing a desk nobody is sitting at. You write what it says, per team.
Point your existing number at AIssie and nothing on your van, your website or your Google listing has to change. You choose whether every call goes across or only the ones you cannot pick up yourself.
Calls that do get through arrive as a transcript and a summary, with the ones needing you flagged. You can see what was asked and what was promised without listening to a recording.
Screening and routing are part of every voice plan. There is no per-number charge for a blocklist and no add-on to unlock the hours.
Yes. Add the number to your blocked list in Call Handling, with an optional note so you remember who it was. Calls from it are turned away before your assistant answers, and you can remove it again at any time.
The call is refused rather than answered. They are not told why, and nothing about them is added to your conversations — a blocked number simply stops reaching you.
Yes, and it is a separate switch from blocking overseas callers, so you can have one without the other. It covers any call that arrives without a usable number, however the caller has hidden it.
Only numbers you have listed yourself are refused. Withheld and international blocking are off unless you turn them on, and each is a single switch you can turn back off the moment it catches something you wanted.
Yes. You set the days and times calls should reach a real phone, and what should happen outside them. A call outside your hours is still answered, taken down and waiting for you — it just does not ring anybody.
Yes. You set up the people or teams a caller can be transferred to and the order their phones ring in, and each team can carry the days and times it is available. Outside those hours your assistant says so and keeps helping rather than transferring the caller into a phone nobody is next to.
No. You can forward the number your customers already have, so nothing on your van, your website or your Google listing needs changing. You can also take a new Australian number in the portal if you would rather.
No. Screening, answering hours and transfers are part of every voice plan — there is no add-on and no per-number charge for keeping a blocked list.