A local number for your assistant, included in a voice plan.
Applies to: Voice plans, account owners
The number costs you nothing extra — it comes with your plan. The first one takes a little longer to set up: Australian rules require the phone network to check the business behind every number, so you register a business address and have your business verified before you choose a number.
Only an account owner can do this, and only on a voice plan.
You verify once. Every number you add after that uses the same approval.
If the phone network cannot approve your details, Phone Number says why. Fix what it lists and submit again: your earlier answers are filled in for you, but the documents have to be uploaded again because we never keep them.
If your account already has a number, Phone Number may ask you to verify your business for it too — the phone network now wants the business behind every Australian number checked. The approval is attached to your number for you.
If your subscription lapses, the number is held for you for a month rather than released, so re-subscribing gets the same number back.
You can search by the town or a run of digits you want the number to contain. Australian numbers cannot be filtered by area code the way American ones can.
Generally not. An Australian landline number is a voice number, and texting needs a separate mobile number. Ask us if you want one.
Australian rules require the phone network to check who is behind every number before it is issued, so scammers cannot use phone numbers to reach people, and the Scams Prevention Framework tightens this from 31 March 2027. Your documents go straight to the phone network for that check, and we do not keep a copy.
Usually up to five business days. You can press Check again on Phone Number at any time, and we email you as soon as it is approved.