A first enquiry to a law firm is worth thousands, and the person making it is usually stressed, often ringing from a car park, and almost always calling more than one firm. When you are in court, with a client, or after hours, AIssie answers as your firm, takes the enquiry properly, and books the initial consultation.
Legal enquiries do not leave voicemails. A separating parent, a buyer whose settlement is wobbling, a business owner served with a claim — they ring until somebody picks up. Every call that reaches your message bank is a matter, and its lifetime value, handed to the firm down the road.
AIssie answers your firm's phone in a professional Australian voice, takes the nature of the matter and the names involved so a conflict check can be run, books the initial consultation, and flags anything with a court date or a deadline straight to you.
Visitors to your website can chat with AIssie to ask what an initial consultation costs, what a fixed-fee conveyance covers, and book a time — with the details captured for your practice manager.
From a sole practitioner to a multi-partner firm, AIssie covers the front-desk phone job — conveyancing, wills and estates, family law, commercial. Tell it your fee structure and your intake questions, and it answers consistently every time.
This is the first question every principal asks, and the answer is designed in rather than hoped for. AIssie never advises, never says how strong a matter is, what it is worth, or how long it will take. It takes the enquiry, quotes only your published fixed fees, and books the consultation — which is where advice belongs.
No, and it is built not to. AIssie is set up to never advise, never comment on the merits of a matter, and never estimate what it is worth or how long it will take. It takes the enquiry, answers questions about your published fees, and books the initial consultation.
It gathers what a conflict check needs — the names of everyone involved in the matter — and tells the caller a lawyer will confirm the firm can act before anything starts. The check itself is still yours to run.
Yes. You give AIssie your fixed fees and it quotes from them, while making clear that disbursements, search fees, stamp duty and court filing fees are set by third parties and sit outside the quote.
You set the rules. AIssie recognises anything carrying a court date, a cooling-off period, a settlement or a limitation date, captures the details and escalates it to you immediately rather than offering the next free appointment.
A traditional legal answering service takes a message and passes it on, usually charging per call. AIssie finishes the job: it checks your live availability and books the consultation while the caller is still on the phone, on a flat monthly plan rather than a per-call charge.
Yes. You forward your existing firm number to AIssie, either all the time or only when reception cannot pick up. Clients call the same number they always have.