Send your existing number to your assistant | AIssie

Send your existing number to your assistantThe step everybody forgets — and the two ways to do it, which are not the same.Applies to: Voice plansYour customers ring the number they already know. Buying a number for your assistant changes nothing until that existing number forwards to it.You set this up on your own handset, by dialling a short code. We cannot set it for you and cannot see whether it is on — ringing your own line is the only real confirmation.How to do it

Open Chat & Voice Settings › Phone Number and find the call forwarding section.

Choose whether you want every call to go to the assistant, or only the ones you do not answer. These need different codes and confusing them is silent. "Every call" stops your phone ringing at all.

Dial the code it shows you from the phone whose calls you are forwarding.

Ring your business number from another phone and check who answers.

If your number is with a provider who manages it for you, send them the number shown on that screen and ask for calls to be forwarded to it.The codes are the phone network’s own, not ours, so they work the same whoever you are with.Where this is in your dashboard

Open Phone Number

Frequently asked questionsHow do I turn forwarding off again?The same screen shows the code that cancels it. It takes effect immediately.I forwarded it and it still rings my phone.You probably used the "only when I cannot answer" code, which is usually what people want. It rings you first and only goes to the assistant if you do not pick up.Related

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