What each document has to show, so the check of your business is approved first time.
Applies to: Voice plans, account owners
Before an Australian number can be issued, the phone network checks the business behind it. Checking who is behind each number stops scammers using phone numbers to reach people, and Australia is tightening these checks: under the Scams Prevention Framework, most obligations on phone companies apply from 31 March 2027.
You do this once, as part of getting your first number. The review usually takes up to five business days, and a document that does not show what the reviewer needs is sent back to you, which starts the wait again. Everything below is what they look for.
The authorised representative is the person responsible for the number at your business. If they are a director named on your ASIC extract, the extract is enough. If not, a director signs a letter of authorisation for them.
Files can be PDF, JPG or PNG, up to 5 MB each.
The documents go straight to the phone network for the check, and we do not keep a copy. If you have to submit again, your answers are filled in for you but the documents have to be uploaded again.
Whoever is responsible for the phone number at your business. A director is simplest, because their name is already on the extract. Anyone else needs a letter of authorisation signed by a director.
Your business name extract from ASIC in place of a company extract. If your business name extract names you, you are the one who signs a letter of authorisation for anyone else.
No. The reviewer needs the extract ASIC issues, which lists who runs the business. A search result or a screenshot of one will be sent back.
Phone Number shows the reason the phone network gave. Fix what it names and submit again; your answers are already filled in, and only the documents need uploading again.