My assistant gave a wrong answer

My assistant gave a wrong answerTwo very different causes, and how to tell them apart in one question.Ask yourself whether the correct answer is written down anywhere your assistant can read. That one question splits every wrong answer into the two cases, and they have different fixes.How to do it

If the fact is not in your knowledge base, add it. A Q&A in your own words is the fastest and the most reliable — better than hoping it works it out from a page.

If the fact IS there but it said it badly, that is the instructions. Add a house rule under Chat & Voice Settings. Rules work best written as "never" and "always" rather than as suggestions.

If it quoted a price it should not have, use the pricing rules under Quote & Booking Settings. That is where anything the assistant must SAY about a price belongs — that quotes are estimates, that a site visit is needed, that discounts are already applied.

Re-test the same question under Test your AI Assistant.

Read the conversation first. Conversations shows exactly what the customer asked, and it is often a different question from the one you assumed.Changes take effect within a few minutes and apply to every channel at once.Where this is in your dashboard

Open Knowledge Base

Open Conversations

Test your AI Assistant

teach your assistant

chat instructions

read conversations

Explore AIssie

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