Every conversation, what the assistant could not answer, and what needs you.
Conversations is where every exchange ends up — website chat, text messages and phone calls. It is the most useful screen in the product for a first fortnight: it tells you what customers actually ask, in their words.
The Dashboard shows a count of conversations needing review. Clicking it opens exactly those.
Phone calls appear here too, with the transcript and a recording you can play.
For as long as your data retention setting says, under Privacy & Compliance. After that they are deleted permanently.
Yes. Privacy & Compliance has the tools to find and erase everything held about one person.