Every conversation, what the assistant could not answer, and what needs you.
Conversations is where every exchange ends up — website chat, text messages and phone calls. It is the most useful screen in the product for a first fortnight: it tells you what customers actually ask, in their words.
The Dashboard shows a count of conversations needing review. Clicking it opens exactly those.
Phone calls appear here too, with the transcript and a recording you can play.
A reply somebody at your business sent themselves from the Facebook or Instagram inbox, or the WhatsApp Business app, is labelled Your team, so you can tell it apart from what your assistant wrote.
For as long as your data retention setting says, under Privacy & Compliance. After that they are deleted permanently.
Yes. Privacy & Compliance has the tools to find and erase everything held about one person.