Where its answers come from, and the fastest ways to make them better.
Your assistant answers from a knowledge base you control: pages from your website, documents you upload, and questions and answers you write yourself. It does not browse the internet, and it does not know anything about your business that is not in there.
That is the whole trick to a good assistant. If customers ask something often and the answer is not written down anywhere, write it down.
Each source shows its own status. Completed means it has been read; Pending means it is being read now; Failed means it could not be, and the row says why.
Adding something takes effect within a few minutes. There is no separate publish step.
Your plan includes a number of characters — roughly, how much text in total. The Dashboard shows how much of it you have used. If you run out, either remove sources you do not need or move up a plan.
No. Pages you have added are re-read automatically once a day, so price and hours changes catch up on their own.
Yes, and there are two ways. Remove the source it comes from, or write a house rule under Chat & Voice Settings telling it not to discuss that topic and what to say instead.