For hotels, motels, B&Bs and holiday parks: your assistant answers questions about your rooms, then sends guests a link to your own booking page. On Little Hotelier it can also check which rooms are free and the price.
Applies to: Accommodation businesses
If guests book their stay on your own booking page, for example your Little Hotelier page, your assistant can send them there. It answers questions about your rooms, check-in times and stays, asks for the dates, how many rooms and who is staying in each (adults, children and infants), then gives them the link. In chat the link is shown; on a phone call it is texted to the caller.
Your assistant never says a room is free, never confirms a booking and never quotes the total for a stay. Your booking page shows what is free and the price for the dates, and the guest books there.
If your property is on Little Hotelier you can also connect SiteMinder, the company behind it. Then your assistant checks which rooms are free for the guest’s dates and the price for the whole stay, tells them, and sends a link that opens the booking form for the rooms they choose, with the dates and guests already filled in. The guest adds their details, accepts your terms and pays there. Nothing is booked or held until they do.
With your SiteMinder booking page (an address on book-directonline.com or direct-book.com) the link has the guest’s dates and each room’s guests already filled in. Any other booking page opens as it is, and your assistant tells the guest which dates to choose on it.
With live rooms, your assistant checks again that a room is still free before it sends that room’s link. Prices and availability can still change until the guest books.
On a call, your phone agent says the text is on its way only once it has been sent. If it could not be sent, it offers to take the caller’s name and number for you instead.
A caller is texted the link at most three times on one call.
Conversations about a stay appear in Conversations like any other, so you can see who asked about which dates.
It can check which rooms are free, and the price, if your property is on Little Hotelier and you connect SiteMinder. It never books the stay itself: the guest finishes on your booking page.
Yes, up to eight in one link. Your assistant asks who is staying in each room. With live rooms it checks what is free for each, gives the total for all the rooms, and the link opens one booking form with every room in it. Without live rooms the link opens your booking page for the dates, and the guest picks the rooms there.
No. The link takes the guest as far as the booking form for the room they chose, with the dates filled in. They add their own details, accept your terms and pay there, so the booking and the payment stay between them and your booking page.
Only with live rooms from SiteMinder, and only what SiteMinder says is free for those dates. Without them it is told never to say a room or a date is free, and never to quote a total; it sends the guest to your booking page to see.
The key was probably regenerated or removed in Little Hotelier. Copy the current key from the API integration tab and choose Replace key. Until then your assistant still sends guests to your booking page for their dates.
Yes. Any booking page with its own web address works: choose “Another booking system” and paste the address.
Choose Try again. Until it works, your phone agent answers calls as usual and offers to take the caller’s details for you.