Voice minutes, AI responses, knowledge base size — and what happens if you go over.
Your plan includes an allowance of AI responses, and on a voice plan an allowance of call minutes. The Dashboard shows both against your plan, along with how much of your knowledge base allowance you have used.
Voice minutes are measured across your whole account, including transfers and calls the assistant did not handle.
Going over your included minutes is charged at the rate on your plan. We email you when you cross 50%, 80% and 100% of the allowance, with a projection of where the month is heading and the date it resets.
AI responses count what your assistant writes in chat, text and social — not what it says on a call, which is metered in minutes.
Your allowances reset on the day your plan renews, not on the first of the month.
No. It keeps answering. The allowance is not a cut-off.
Your assistant stops answering and your phone number is held for a month before it is released, so re-subscribing within that gets the same number back.